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This section contains in house tools and documentation that should only be used
under the direction of I.T Works Support personnel
Documents
| First Time Customer |
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Invoice / Warranty [Upload] |
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| Backup Checklist |
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The Most Dangerous Search Terms
McAfee Researchers combed through thousands of popular keyword searches. After analyzing the frequency with which they found malicious software at each link they compiled the results. Surprisingly malicious software authors use things like lyrics to popular songs and free screen savers to get people infected...
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Diagnostics
Microsoft Windows XP Recovery Console (SP1) ISO
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| Microsoft Windows XP Recovery Console (SP3) ISO |
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EICAR Standard Anti-Virus Test File
Developed by the European Institute for Computer Antivirus Research, to test the response of computer antivirus (AV) programs. A compliant virus scanner, when detecting the file, will respond in exactly the same manner as if it found genuinely harmful code. |
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Kernel Exceptions (Blue Screen of Death)
Upload Minidumps for Analysis
Minidumps are small files that contain a snapshot of what the computer was working on when it encountered a fatal error and crashed (showing a blue screen). This program looks for the 5 recently created minidumps and sends them to our technicians for analysis
BlueScreenView (from Nirsoft)
BlueScreenView scans all your minidump files created during 'Blue Screen of Death' crashes, and displays the information about all crashes in one table. For each crash, BlueScreenView displays the minidump filename, the date/time of the crash, the basic crash information displayed in the blue screen
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CrystalDiskInfo (from Crystal Dew World)
CrystalDiskInfo is a hard drive utility which reads S.M.A.R.T (Self-Monitoring, Analysis, and Reporting Technology) which most modern hard drive support. It also checks the general health status of the drive and reports the temperature |
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LinX - a simple GUI for Intel® Linpack Benchmark (by Dua|ist XtremeSystems Forums)
The main point of Linpack is to solve systems of linear equations of a given size. It is designed as a benchmark to test the performance of a system in GFlops - billions of floating point operation per second. But being highly optimized it is also the most stressful CPU testing program to date and is a great tool in determining stability/instability of a CPU.
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System Event Log Dump (last 30 days)
This program will create a file on your desktop (called SystemEventog.txt) that contains a log of all System events that Windows has logged in the last 30 days. This file will then be sent to our technicians via email
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DPC Latency Checker (from TheSysCon)
Windows tool that analyses the capabilities of a computer system to handle real-time data streams properly. It may help to find the cause for interruptions in real-time audio and video streams, also known as drop-outs. |
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GPU-Z (from TechPowerUp)
GPU-Z is a lightweight utility designed to give you all information about your video card and GPU
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CPU-Z (from CPID)
Freeware that gathers information on some of the main devices of your system, including installed Memory, CPU type and speed, motherboard model and socket
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Unknown Devices (from Half-Done Development)
By checking Device Manager for unknown devices and extracting information from it, this program attempts to figure out what the device is.
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GetSystemInfo (from Kaspersky Labs)
Creates a Report that profiles many system wide settings, useful in checking for a possible malware infection. After Report generation - analyse using GSI Parser
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Remote Connection
Launch this program only under the direction of a I.T Works technician,
otherwise we cannot connect to your computer!
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Remote Connection
Please allow this program to access the Internet if asked to by your security software
Current IP Address: 38.107.191.94
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UltraVNC
One time connection, has to initiated by the client
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TeamViewer 5 (Automated)
One time connection, has to initiated by the client who needs to send Connection ID and Password
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LogMeIn
This software installs a program on the clients computer, allowing for access anytime.
LogMeIn is recommended for serious problems that require the computer to be restarted.
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Contact Numbers
Computer Manufacturers
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| Microsoft Support Line (Personal Products) |
13 20 58 Option 1, 4 |
| Microsoft Support Line (Commercial / Server Products) |
13 16 58 Option 3 |
| Apple Support Line |
133 622 |
| Dell |
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| • Home and Home Office |
1300 655 533 |
| • Medium & Large Business |
1800 633 559 |
| • Small Business, Educational Institutions & Local Government customers |
1800 060 889 |
| Hewlett Packard (and Compaq) |
Phone Numbers |
| Toshiba |
13 30 70 |
Acer
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1300 365 100 |
| Lenovo |
1300 557 073 |
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Modem Manufacturers
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| Belkin |
1800 235 546 |
| Billion |
08 8132 6868 |
| D-LINK |
1300 766 868 Opt. 1 |
| Linksys |
1800 208 229 |
| Netcomm |
02 9424 2059 |
| Netgear |
1300 361 254 |
| Siemens (after firmware update) |
137 222 |
| Thomson SpeedTouch |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Security Software
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Symantec/Norton
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1800 680 026 |
| Trend Micro (Security Products) |
1300 305 289 Opt. 2 |
| McAfee |
1800 073 267 |
| CA |
1300 364 750 |
| NOD32 |
07 5597 4449 |
| AVG |
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Last Updated on Wednesday, 03 March 2010 08:25 |
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