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Service
Resolving Windows System Crashes are our forte. We can analyse the crash, and tell you exactly what needs to be done, so the system is rock solid.
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Cost
Hourly Rate ($40)
Offsite Rate ($70)
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Contact Us today for an appointment!
For more information about what your crash error means, consult the Bug Check Codes Reference at Microsoft
System Instability is the worst problem to have, because you never know when the system may suddenly restart - and you'll lose whatever you were working on: an important document, playing a game, sending an email.
A Windows "crash" (also called a fatal exception) - is like a heart attack for the computer, a sign that something is terribly wrong, and if it's not fixed it can lead to serious complications later.
How do I know my computer has crashed?
When Windows encounters a fatal exception and crashes, it displays a blue screen with diagnostic information. This screen looks like Figure 1 (click the image to enlarge) This is commonly known as the Blue Screen Of Death (BSOD)
Normally Windows is set to restart everytime the system crashes. From your perspective: the system would appear to just restart for no reason, with a blue flicker.
When the computer would turn on the again, the only hint that something devastatingly happened is a simple dialog box (Figure 2) which tells you that Windows has recovered from a serious error.
Every time Windows crashes it can save a diagnostic "snapshot" of what the computer was working on when the system crashed. This is called a minidump. This minidump is very helpful to determine why the system crashed. Many minidumps can build a pattern, which usually point to a definite culprit.
I.T Works Computer Repair has created a tool available here which:
- Sends the five most recent minidumps to I.T Works for analysis
- Tell you when the last minidump file was created and hence the date of the last system crash
- In the event that Windows is not saving minidumps, you can change the settings by pressing F2 after the initial message
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Figure 1: Blue Screen of Death (BSOD)
Figure 2: Windows has recovered from a serious error
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Why does Windows Crash?
Windows is an operating system. It's job is to be a intermediary between a program that you want to use (like Microsoft Word) and the hardware of your computer (like your monitor, keyboard etc.)
The operating system runs in more higher clearance level than other user software - because it provides resources for all the other programs on the computer. This clearance level is called kernel mode, and is completely unrestricted.
If any software makes a mistake (with such high level of clearance) it could be potentially be disastrous. Windows contains error checking code, if any software (usually third party software) generates a error in kernel mode - Windows sends a signal to the computer to stop dead in it's tracks and displays the "Blue Screen".
About 70% of Windows system crashes are caused by buggy software, almost all of which come from third-party vendors. The remaining 30% is due to malfunctioning hardware devices, which often prompt crashes by corrupting memory contents.
To learn more, read "Why your computer still crashes" Slate Magazine
The Service Includes:
- Determining the cause and nature of the system crash by analysing minidump files
- Stress testing the machine to verify that it is stable and system crahes are not hardware related
- Checking if the machine has the most updated system software (drivers)
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Last Updated on Friday, 21 May 2010 09:15 |
